Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us via the chat feature or via email premiumtraveldecor@gmail.com. Please note that returns will need to be sent to the following address: 19 Christopher St, Apt 19, New York, NY, 10014, USA

Customers are responsible for return shipping costs on all orders. Aditionally, due to the unique on demand nature of our products, orders over $250 in value will be charged a restocking fee of 10%

You can always contact us for any return questions via the chat box or email premiumtraveldecor@gmail.com.

WHICH CIRCUMSTANCES WE OFFER RETURNS:

Wrong product

If you discover your order is flawed please contact us via the chat box or email at premiumtraveldecor@gmail.com with photos of the wrong product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases of damaged product, you will not have to send the product back and may keep or discard.

Exchanges
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: premiumtraveldecor@gmail.com. We will process the free exchange.

For Customer Remorse
Buyer will be responsible for shipping the item back and associated return costs if the customer purchased the wrong product, or they no longer want the item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at premiumtraveldecor@gmail.com.

Ship Returns To: 19 Christopher St, Apt 19, New York, NY, 10014, USA

Customer Support:

Phone: +1 732-962-5026
Email: support@premiumtravelart.store